Hopefully you'll be able to find all your answers below, but if not you can always email us at hello@flylouie.com.



WHAT'S FLY LOUIE?

Charter flights offer the luxury and speed of private travel – fast security, quicker travel times, and 5,000+ airports in the US.

Fly Louie offers by-the-seat charter options for short-haul travel bringing you the speed and convenience of private flights at some of the best prices available.

Book by the seat or the entire plane, in real time, on our website. No membership fee. No ownership requirements.


WHY FLY LOUIE?

Fly Louie brings you the speed and convenience of private flight for some of the best prices available.

Charter flight operations have streamlined security, which means you can arrive at the airport as little as 15 minutes before take-off. And charter flights take advantage of 10x the airports that commercial flights can, meaning less congestion and better departure times. As a result, your door to door time is unbeatable.

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Flight times are estimates and include 0.2 hours for taxi time. Actual flight times may vary. The Fly Louie recommended arrival time of 15 minutes prior to departure is also included in the flight time estimates. Commercial flight times are estimated based upon scheduled commercial airline service and include flight time, generally-suggested arrival time of 90 minutes prior to departure when checking baggage, and 30 minutes post flight for baggage claim. Commercial flight times are based on the average flight time and available routes and schedules posted on www.kayak.com.


HOW IS USING FLY LOUIE DIFFERENT THAN FLYING COMMERCIALLY?

  1. No security lines: Our passengers arrive at the airport 15 minutes ahead of departure.

  2. No bag check: Hand your luggage to the friendly agents at the private terminal - and get reunited at the tarmac on the other side.

  3. Bringing golf clubs or a stroller? We can often accommodate. Email us at hello@flylouie.com to inquire.

  4. The whole family's welcome: Mid-sized dogs fly free, an ear scratch away.

  5. What delays? We avoid the hub airports, which means less congestion. And a short taxi queue makes for more on-time arrivals.

  6. Customer first: Name and date changes are free of charge and we'll work with you to accommodate special requests. Need to drive onto the tarmac to meet the plane or want a special snack aboard? Just give us a ring.


OPERATORS

The aircraft operators we utilize comply with all FAA and DOT standards, offering a safe, quality flying experience.

 


AIRPORTS

At present, most flights offered through Fly Louie originate from Westchester County Airport (HPN). HPN is about 45 minutes from midtown Manhattan by car. Airports are clarified in the flight description pre-booking. Passengers receive the terminal details in their booking confirmation email as well as a reminder email the week of their flight.

Charter customers' terminals will vary by their preference and will be noted in their reminder emails. 


CANCELLATION POLICY

Most regularly scheduled flights are subject to Fly Louie's Public Charter Participant Agreement and have the following cancellation policy: FLY LOUIE will not offer a cash refund for passenger-initiated cancellations, unless the passenger canceling, or FLY LOUIE, finds a substitute passenger. FLY LOUIE shall not be deemed to have provided a substitute passenger until the full capacity of the applicable flight or flights has initially been sold out. FLY LOUIE will honor date-change requests on a space available basis up until 48 hours before departure. Please see the Public Charter Participant Agreement for more details.

Full plane charters and empty legs are subject to the Air Charter Brokerage Agreement and have the following cancellation policy: Cancellations made more than 4 days prior to the scheduled departure time of the Flight will be fully refunded. Trips canceled less than four (4) days but more than 24 hours before scheduled departure will result in a full refund less a $75 cancellation fee. A cancellation made within 24 hours of flight time will result in a forfeiture of the full amount paid.

You can cancel by email at hello@flylouie.com or calling us at 833-FLY-LOUIE.


WHAT IF I'M LATE?

If you have chartered the entire aircraft, call us at 833-FLY-LOUIE and we’ll work with the Carrier to hold the aircraft (though likely cannot hold it for longer than 15 minutes past scheduled departure time).

If you have not chartered the entire aircraft, the flight must depart at the scheduled time and you will forfeit the full amount paid.


AND WHAT IF THE FLIGHT IS CANCELED OR DELAYED DUE TO WEATHER, MECHANICAL, AND SO ON?

In order to minimize the passenger impact of cancellations and delays due to weather, unforeseen mechanical events, temporary flight restrictions and airport congestion, Fly Louie may re-accommodate you on a different flight and/or different aircraft than the type on which you originally purchased your ticket. If for any reason you decline to accept the alternate arrangements, Fly Louie will refund your payment.


WHAT LUGGAGE CAN I BRING?

Similar rules to commercial, without the extra fees! One small carry-on plus up to 35 lbs per person. Keep the contraband and firearms at home.

Some accommodation can be made for irregular or oversize luggage, but check with us first (this includes golf clubs and baby strollers). 


WHY DO YOU ASK FOR MY WEIGHT?

The worst, right? We collect each traveler’s weight so that we can help the aircraft operator monitor the total weight load of each flight. This is an FAA regulation that must be met in order to ensure your safety and the safety of those flying with you. There is no defined weight limit per passenger, but there is an overall weight limit and distribution allocated on a per aircraft basis that must be adhered to strictly.


PETS ALLOWED?

One dog is permitted per flight and the weight range varies, so check in with us at time of booking. One cat is permitted on each flight provided it is kept in a carrier for the entirety of the trip. Reservations for pets must be made in advance and are treated on a first come, first served basis. Fly Louie and each air carrier reserves the right to deny or cancel pet reservations.


ARE THERE PUBLIC TRANSPORTATION AND CAR RENTAL OPTIONS AT THE AIRPORT?

Westchester airport (HPN) is about a 45 minute drive from midtown Manhattan and is also accessible by Metro North train to White Plains train station and then a short cab ride. There are car rental services on-site.

Nantucket airport (ACK) is accessible by car and also the NRTA. There are car rental services on-site.

Stay tuned for our new January 2019 route! Details will be announced soon.


TALK TO ME ABOUT SAFETY

The aircraft operators we utilize comply with all FAA and DOT standards, offering a safe, quality flying experience. Their captains receive FAA-approved training specific to their aircraft, and undergo recurrent training every 6-12 months. Additionally, their aircraft are maintained to standard over and above FAA regulations, by in-house mechanics.

The aircraft operators we utilize for Public Charter are Argus Gold Rated, at minimum.


SO WHEN IS MY FLIGHT CONFIRMED?

After you complete your purchase, you'll receive a receipt by email verifying payment. Soon thereafter, you will receive a flight confirmation email and then you’re good to go! You'll just need to send us any special requests (dogs, large items, special access to the tarmac, eg) and remind everyone to bring photo ID, arriving at the terminal at least 15 minutes before the scheduled departure time. 


HOW MUCH IS THE FARE ON THE SHUTTLE SERVICE?

Seats on our regular service between NY and Nantucket cost $595 pre-tax each way ($640 total) during peak-demand times.

Pricing on our January 2019 route to be announced later this fall.